Experience
15+ years of technical writing excellence across enterprise software and cloud platforms
Senior Technical Writer
Amazon Web Services (AWS) Palo Alto, CA- Lead technical content strategy and documentation for Amazon SageMaker AI and Amazon Aurora, creating comprehensive developer guides, API references, tutorials, and code examples for ML practitioners
- Collaborate closely with Product and Engineering teams to document new features, test user workflows, and build subject-matter expertise in AI/ML services and cross-service integration scenarios
- Leverage Python scripting to automate documentation workflows, generate API reference content, and create example scripts demonstrating ML training and inference workflows
- Partner with Customer Success and Support teams to aggregate user feedback and prioritize documentation improvements based on feature demand and customer pain points
- Utilize generative AI tools and LLM APIs to enhance documentation efficiency, resulting in improved customer satisfaction scores and reduced time-to-publish for product updates
- Delivered high-impact Tier 1 and Tier 2 content launches for AWS re:Invent and AWS NY Summit
Senior Manager, Technical Communication
Siemens Grid Software (formerly eMeter) San Mateo, CA- Led global documentation team of 10 writers supporting Meter Data Management (MDM) products used by 200+ utility customers across 50+ countries
- Increased customer satisfaction scores by 30% and reduced support calls by 25% through strategic documentation improvements and user-centered content design
- Drove documentation strategy for EnergyIP MDM platform, creating comprehensive API documentation, developer guides, and integration tutorials
- Collaborated with Product Management and Engineering to document complex data processing workflows, REST APIs, and SDK functionality
- Reduced cloud application installation time from 4 months to 2 hours by creating streamlined deployment guides and automated setup scripts
- Championed adoption of generative AI for content design; selected as one of 25 participants (from 200+ organization) for Gen AI bootcamp
- Nine-time Siemens Star Award recipient for excellence in technical communication and customer impact
Senior Technical Writer
Siemens Grid Software (formerly eMeter) San Mateo, CA- Authored technical documentation for enterprise MDM software, including API references, user guides, installation guides, and troubleshooting documentation
- Developed Python and SQL scripts to extract product data and generate automated documentation for database schemas and API endpoints
- Partnered with Engineering teams to test new features, validate code examples, and ensure technical accuracy of documentation
- Established documentation standards and style guides, improving consistency across 500+ pages of technical content
- Mentored junior writers on technical writing best practices, DITA XML authoring, and developer documentation principles
- Led analysis, planning, and creation of 1000+ pages of user-centered content for Siemens Smart Grid application platform
Lead Software Developer & Documentation Specialist
Vertical Development Inc. Chicago, IL- Designed and developed user interfaces for enterprise applications using Java, C++, and SQL
- Created comprehensive technical documentation including API references, code examples, and developer guides
- Collaborated with cross-functional teams to gather requirements, test functionality, and document software features
- Applied technical expertise to create user-centered documentation that bridged gap between complex systems and end users